Here is a case of a recent Google tech support experience. I know that big companies like to outsource tech support to save costs but for a technology leader like Google? It does not make much sense.
Problem with removing Google Analytics Account
There is a problem with Google Analytics for those of you who are using it (and there is no reason not to - it's a great tool). The problem is that you can not remove the Google Accounts someone gave you guest rights to.
For example if you are working on a project and a company gives you their Analytics access, you can not remove it anymore. This becomes a problem once you have 10 or more guest accounts assigned and it become hard keeping track what is current and what is not.
My Email to Google
Such an obvious feature had to be somewhere in Google's system I thought, but I really could not find it. So I wrote them an email.
Hello I'd like to remove accounts from my analytics screen that I was given guest access to. Can you please advise how can I do that as I even dont have the emails of those people to ask them to remove me and I could not find a function for that anywhere. Could you please remove everything except ###, ### and ###? Thanks Vladimir
Official response from Google
To my surprise the feature is not only not implemented in the system but the response was strange as well.
Here is the official response for Google.
Hello Vladimir, Thank you for your email. I understand that you want to remove accounts except ###, ### and ### from your Analytics account which you had guest access to. You want to know how you can remove these accounts from the interface as you do not have the contact email ids of the users how gave you access. Please know that you will not be able to remove the accounts from your Analytics account interface. Anyone needing to make changes to the account configuration will need Account Administrator access. You may wish to contact the Administrator of this account and have them make these changes, or ask them to grant you Account Administrator access.
I still can not comprehend how an official response from a leading IT company in the world can sound like that. I would be ashamed.
Not only the response contains grammatical errors, but it creates a case where a fact is established in the first part of the response ("you want to know how can you remove these accounts as you do not have contact emails..") and an answer is given in contradiction to this fact ("you may wish to contact Administrator of this account and have them make these changes"). Utterly useless.
Makes you wonder doesn't it? I already wrote about similar topic here Impending demise of the Google World.
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Posted in: Rants
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Hi! My name is Vladimir Prelovac. I am a computer engineer by profession and an adventurer by state of mind.
6 Comments
Have the similiar problem, no solution found as of yet.
Google is making a big mistake here. Before we know it people will vent that it's free so we should accept the fact it doesn't always work. Logic like that is killing for a company like Google and their good name/repuatation and in it's wake every other part of OS software released.
Hope somehow their crawler finds this thread and people wake up there. I e-mailed them weeks ago with a similar problem and have yet to receive a response....
I also find this extraordinarily weird. You wrote this in June of 2008, and we're approaching a year(!) later, and I still can't figure out how to remove accounts I was given guest access to. The idea that you cannot remove them is bizarre to me beyond words. How could they build on a framework that has such strange account management? Blows my mind.
I hope you can help. How do I delete Coopdate, Google Update, Chrome, ICUDT38, Gears, Default and En-US.dll files. I keep receiving an access denied, write protection maybe on or something to that effect. All files are on mt hard drive. I have no accounts. These files were piggybacked with realplayer. Thank you in advance.
Sincerely
Lisa
Please help me!
I assume you are a Google/Blogger Support Team,
and I'm wondering if someone please could help me. My blog is gone!
Elisabeth Eklund is my name and I have a blog called Teame2 at Google´s Blogger.com.
http://teame2.blogspot.com.
My problem?
When I was about to add my AdSense advertiser code, all of the HTMLdata
suddenly disappeared.
None of the blogs I´ve made earlier was there, r so I thought. But then I
looked att the programmed text pages behind, they (luckaly enough) was still in sight.
I really want my "Teame2"-blog to be exposed for the visitors and the public eye.
Right now, the site Teame2 is not available at all . Do I have to rewrite everything?
Please, tell me that it is possible to repair!? Is my beloved blog forever gone?
(I´m so sorry for my terrible English, I´ve done my very best to make you
understand, but I did´nt even try to explain what my feelings are like, just now.)
I´m sorry to disturb you, but I need your help and hopefully you understand my wish for high priority.
I am kind of desperate and my hands are shaking in panic.
Please, please help me if possible...!? And Thank you so much, Your help is greatly appreciated.
Best regards and thanks for your help.
/Elisabeth Eklund, Sweden
I suppose this is a automatically generated email. I've received similar replies from Yahoo. It sounds very similar with the statement first and then something copy and pasted from their help pages
How did you ever get an actual person to respond at all from Google for tech support? My Gmail account has been mysteriously "disabled" for 3 weeks. I spent hours on Google's support pages, filled out forms and submitted them. The closest I got to help was an auto-response form that basically said, "Thank you. We take abuse seriously. Please fill out another form. We'll contact you if we need you." I've sent several follow-up emails in reply to that over the past 3 weeks, begging for a response. I've heard nothing. I called corporate, hoping someone would care. They don't - and they're rude. The guy who talked to me basically admitted he's an auto-response in the flesh. His job is to send people back to the support pages that didn't help them in the first place, and keep them away from anyt human being in the company. I'm am SO frustrated. I now hate this company and unless they can treat me with some respect - and quickly - I will completely boycott their "everything" and do my best to "word of mouth" them.