Google tech support case

Here is a case of a recent Google tech support experience. I know that big companies like to outsource tech support to save costs but for a technology leader like Google? It does not make much sense.

Problem with removing Google Analytics Account

There is a problem with Google Analytics for those of you who are using it (and there is no reason not to - it’s a great tool). The problem is that you can not remove the Google Accounts someone gave you guest rights to.

For example if you are working on a project and a company gives you their Analytics access, you can not remove it anymore. This becomes a problem once you have 10 or more guest accounts assigned and it become hard keeping track what is current and what is not.

My Email to Google

Such an obvious feature had to be somewhere in Google’s system I thought, but I really could not find it. So I wrote them an email.

Hello

I'd like to remove accounts from my analytics screen that I was given
guest access to. Can you please advise how can I do that as I even dont
have the emails of those people to ask them to remove me and I could
not find a function for that anywhere.

Could you please remove everything except ###, ### and ###?

Thanks
Vladimir

Official response from Google

To my surprise the feature is not only not implemented in the system but the response was strange as well.

Here is the official response for Google.

Hello Vladimir,

Thank you for your email. I understand that you want to remove accounts
except ###, ### and ### from your Analytics
account which you had guest access to. You want to know how you can remove
these accounts from the interface as you do not have the contact email ids
of the users how gave you access. Please know that you will not be able to
remove the accounts from your Analytics account interface.

Anyone needing to make changes to the account configuration will need
Account Administrator access. You may wish to contact the Administrator of
this account and have them make these changes, or ask them to grant you
Account Administrator access.

I still can not comprehend how an official response from a leading IT company in the world can sound like that. I would be ashamed.

Not only the response contains grammatical errors, but it creates a case where a fact is established in the first part of the response (”you want to know how can you remove these accounts as you do not have contact emails..”) and an answer is given in contradiction to this fact (”you may wish to contact Administrator of this account and have them make these changes”). Utterly useless.

Makes you wonder doesn’t it? I already wrote about similar topic here Impending demise of the Google World.